Website terms and conditions

1.1The platform operator is Allzora s.r.o., company identification number 03860752, VAT identification number CZ03860752, registered office Pavla Švandy ze Semčic 580/10, Smíchov, 150 00 Praha 5, Czech Republic, registered with the Municipal Court in Prague, section C, file 238967 (Allzora, we or us).

1.2Platform name and website: ForkliftReady, forklift-training-pilot.lovable.app. Customer service and complaints email: [to be added]. Telephone: [to be added]. Correspondence may also be sent to our registered office. Contact information for the training provider is shown before purchase and in the order confirmation.

2.1These terms govern access to and use of our website, learning technology, booking tools, evidence-upload facility, administrative support and any card fulfilment service identified in the order (Platform Services). Allzora is responsible for supplying the Platform Services that it contracts to provide.

2.2The independent business identified to you before purchase (Training Provider) supplies all training theory, testing, professional assessment and credential decisions under its own contract with you. These general terms refer to it by role. Its legal name, registration details, business address, contact details, scope and applicable terms are provided in the relevant offer or checkout before you commit to payment and in the order confirmation. An Examiner is the suitably qualified individual appointed by that provider to review evidence and make assessment decisions. The provider remains responsible for its staff and subcontractors as required by law.

2.3The checkout and confirmation identify each contracting supplier, what each supplier provides, the price allocated to each contract and whether Allzora collects payment as a disclosed agent for the provider. Collection of payment or administrative printing by Allzora does not itself make Allzora the professional issuer. You will not be required to accept an unidentified training provider after payment.

2.4Allzora does not act as the practical instructor, employer, workplace supervisor or professional examiner solely by operating the platform. This allocation does not exclude responsibility that the law places on Allzora, responsibility for our own promises or negligence, or obligations arising if Allzora in fact supplies the training or sells it as principal.

3.1Our service is offered to adults aged 18 or over. You must provide accurate identity, contact, intended work country, equipment category, language, experience and billing information. You must be able to understand the instruction and assessment language or arrange an approved supported route. Do not enrol under another person’s identity.

3.2Before payment, you can review and correct the order. A contract is formed when an acceptance confirmation identifying the relevant supplier is sent to you. An automated receipt acknowledging submission is not acceptance unless it expressly states otherwise. If an order is declined, any payment taken for it will be returned promptly.

3.3The order states the selected country route, equipment category, language, access period, included assessments and attempts, practical requirements, delivery arrangements, technical requirements and total price. We send the applicable terms, order details and relevant withdrawal information by email or another durable medium.

3.4An employer purchasing places must have authority to bind its organisation. Calling an order a business order does not remove consumer protection where the purchaser is legally a consumer. A learner is not required by these terms to reimburse an employer for training costs.

4.1The service includes only the components expressly described in your order. Online theory, a theory examination, a review of practical evidence, a practical examination and workplace authorisation are different activities. A theory pass alone does not establish practical competence or permission to operate a truck.

4.2The Training Provider is responsible for the technical training content, examination criteria, suitability of its assessors, and identifying the country-specific training and assessment requirements within the scope of the service it sells. It must disclose any additional attendance, practical training, medical, language or other requirements before purchase. A learner’s country selection does not transfer the provider’s professional compliance duties to the learner.

4.3A submitted video or supervisor declaration is evidence for review. It is not automatically an accepted practical examination in any country. The Examiner must determine whether the proposed evidence method is permitted and sufficient for the selected country and equipment category. Where an in-person assessment or another statutory procedure is required, it cannot be replaced by clicking acceptance of these terms.

4.4No result, employment, wage level, visa, public-road driving entitlement or acceptance by every employer is guaranteed. We do not describe a training card as a universally valid EU or UK forklift licence. A specific promise made in the order remains binding; this clause does not cancel advertised features or statutory rights.

5.1You must personally complete the learning and tests, follow the assessment rules and provide truthful records. You must not use impersonation, fabricated credentials, another person’s footage, undisclosed editing, unauthorised assistance or synthetic footage to represent a practical performance.

5.2You must not operate a truck merely because you purchased access, passed theory or received a card. Practical work must take place with appropriate permission, suitable equipment, a safe authorised location, the required supervision and any required fitness checks. Stop if conditions are unsafe or you do not understand an instruction.

5.3Obtain the site controller’s permission before filming and respect other people’s privacy and workplace confidentiality. You must not hold or operate a recording device while driving. Never create a dangerous situation to obtain evidence. Inform the provider of a change to the intended country, truck category, attachment or material information before assessment.

5.4You are responsible under applicable law for the consequences of your own unlawful or negligent conduct and knowingly false submissions. This is not an assumption of all risks, a waiver of injury claims or an agreement to indemnify Allzora for its own conduct.

6.1A person submitting a supervisor or practical assessor declaration must identify themselves, their employer or business, their authority, their relevant qualifications or competence, and the tasks they personally observed. A workplace job title alone does not establish authority to conduct a legally required examination.

6.2The submitter must distinguish direct observation from information supplied by another person. They must accurately identify the learner, date, site, truck category, training provided, assessment method, limitations, failures and remediation. They must not sign a pass for a task they did not observe or assess through an accepted method.

6.3The declaration must be accepted directly by the submitter through a signed record or authenticated portal. A learner cannot impose contractual duties on an absent supervisor or employer by accepting these terms. Each professional retains the duties imposed on them by law and their own engagement.

7.1An employer or site controller must satisfy the applicable local requirements before allowing operation. This includes verifying adequate training and competence, providing required machine-specific instruction and workplace familiarisation, checking fitness where required, and giving and recording any necessary authorisation. Where a recognised qualification or examination is required, informal employer approval cannot replace it.

7.2The employer or site controller remains responsible for its safe system of work, suitable and maintained equipment, risk assessment, supervision and ongoing monitoring. A card does not certify a particular workplace, machine, load or operating task as safe. These terms do not transfer statutory employer duties to a worker or bind a non-party employer.

8.1The provider specifies the evidence needed for the chosen route before purchase, including any identity checks, required task coverage, assessor declarations and recording standards. You must retain and submit the original files requested. Material edits, missing sections or a recording that does not show the assessed skill must be disclosed.

8.2The Examiner reviews evidence using the applicable professional criteria and records the result and reasons. They may request clarification, additional training, another recording or an in-person examination where needed. Evidence of identity, participation and apparent performance does not remove their duty to assess whether the method is adequate and lawful.

8.3Neither Allzora nor the provider may knowingly rely on false or materially incomplete evidence. Suspected impersonation, manipulation, a safety issue or a material contradiction may result in a pause and verification. Allzora may perform administrative and fraud checks but does not substitute an automated decision for the provider’s professional assessment.

8.4Payment buys the described service, not a guaranteed pass. A genuine failure after a properly supplied assessment does not alone entitle you to a refund. Statutory withdrawal rights, remedies for defective services and any advertised retest or refund promise remain available. Additional services or retests require your agreement to a disclosed price; there are no undisclosed automatic charges.

9.1The credential identifies its actual issuer, learner, relevant equipment scope, assessment basis, date and limitations. A theory-only record must say that it covers theory only. A complete training credential may be issued only after the provider has approved all required components for that route.

9.2Allzora may prepare, print, post or host verification of a provider’s credential on the provider’s instructions. That administrative act does not certify legal recognition in another country. A verification record confirms the recorded credential and its status, not that the holder remains competent for every task or has current employer authorisation.

9.3The provider may correct, suspend or withdraw a credential for a substantiated error, fraud, missing mandatory assessment or other valid safety or legal reason. Where practicable, the learner receives the reason and an opportunity to respond. An urgent safety concern may require an immediate temporary suspension followed by prompt review. A disputed payment alone is not a basis for falsely describing a genuine assessment result as invalid.

9.4You may request review of an assessment or credential decision through the contact route in the order. The provider must arrange an appropriate human review and explain the outcome. This does not restrict complaints, regulatory reports or legal remedies. Do not alter a credential or use it beyond its stated scope.

10.1The checkout displays the total payable price, currency, applicable VAT, compulsory fees and delivery charges before purchase. A price stated as excluding VAT in a business quotation does not replace the total price disclosure owed to a consumer. No subscription or recurring charge applies unless expressly agreed.

10.2The order identifies the access period and expected service and dispatch times. Practical review begins when the required evidence is complete, but the provider must communicate deficiencies without undue delay. Unreasonable delay or failure to supply remains subject to your legal remedies. No access deadline may be shortened retrospectively to deprive you of the service purchased.

10.3You must provide an accurate delivery address and report an error promptly. The seller identified in the order remains responsible for delivery as required by law. A consumer’s delivery risk is not transferred merely when a card is handed to a carrier arranged by the seller. A separately requested replacement for a lost card may incur a disclosed and agreed fee.

10.4If the selected country route or promised assessment cannot lawfully be supplied, the supplier must offer a lawful alternative for your agreement or the refund or other remedy required by law. You will not be forced to accept an unrelated course or a theory-only record instead of a complete service that was promised.

11.1If you are a consumer buying online, you normally have 14 days from conclusion of a service or online digital-content contract to withdraw without giving a reason, subject to the lawful exceptions explained below. For a separately sold physical good, the normal period starts on receipt. Mandatory longer periods and remedies apply where required information was not given.

11.2To withdraw, send an unequivocal statement identifying your order and the contract concerned to the relevant supplier using its disclosed email or postal address. You may use the form below but do not have to. The notice is timely if sent before the period expires. For contracts booked through the platform, Allzora also accepts and forwards withdrawal notices as the provider’s designated receiving agent; receipt by Allzora counts as receipt by that provider.

11.3You may use the clearly labelled online withdrawal function made available for eligible online contracts. Its use is not compulsory. An electronic acknowledgement of receipt will be supplied on a durable medium.

11.4For a valid withdrawal, payments are refunded without undue delay and normally within 14 days of notification, using the original payment method unless you expressly agree otherwise and without a refund fee. Any lawful deduction for service already performed is governed by section 12. Consumer rights are not lost simply because a personalised training card has been printed.

12.1Services such as live training, assessment, evidence review and digital platform services may start during the withdrawal period only on the basis required by applicable law. Where you expressly request an early start and have received the required information, a later withdrawal may require payment of a proportionate amount for the service properly supplied before your notice. No such amount is charged where the statutory conditions are missing.

12.2For a paid service, the withdrawal right ends after full performance only where the applicable legal requirements have been met, including your prior express consent and acknowledgement that full performance ends that right. Merely opening an account, accessing a lesson or beginning a review is not full performance of an entire training package.

12.3For digital content supplied without a tangible medium, such as a downloadable handbook or on-demand recorded lessons, the withdrawal right may end when supply begins only if you gave the legally required prior express consent and acknowledgement and received the required contractual confirmation. This exception is not automatically applied to a continuing digital service, a practical assessment or an entire mixed package.

12.4The checkout distinguishes service components from digital content and requests any early-supply consents separately, without pre-ticked boxes. If you do not request early supply, the relevant component begins after the withdrawal period. Refusing optional immediate supply is not treated as acceptance of a waiver.

12.5The withdrawal rules do not remove rights concerning faulty, misdescribed or undelivered services or digital content. Any refund allocation between component suppliers must be transparent and consistent with the law; artificial price allocations must not be used to defeat withdrawal rights.

13.1Report a platform issue to Allzora using the contact details in section 1. Report a training or assessment issue to the identified provider. You may also submit either issue to Allzora, which will acknowledge it and direct or forward it without using that process to obstruct a claim against a responsible party.

13.2Give your order number, a description of the problem and the remedy requested. Relevant evidence is helpful but a complaint is not rejected solely because you do not use a particular form. We provide a record of the complaint and outcome and comply with the applicable statutory handling period. Where the Czech 30-day consumer complaint period applies, it will be respected unless a lawful longer period is expressly agreed; special rules for digital content and services remain applicable.

13.3Depending on applicable law and the circumstances, you may be entitled to correction, repeat performance, a proportionate price reduction, termination, refund or damages. We do not require you to waive these remedies or pursue a trainer first where you have a valid claim against Allzora.

14.1Each party is responsible for its own duties and for persons for whom it is legally responsible. The provider supplies and is accountable for its training and professional assessment. A supervisor or assessor is accountable for the accuracy and scope of their own declaration. Learners are accountable for honest participation and safe conduct. Employers and site controllers retain their local occupational safety and authorisation duties.

14.2To the extent permitted by law, Allzora is not responsible for an independent provider’s professional decision or an employer’s workplace operation merely because the platform was used. This exclusion does not apply to Allzora’s own breach, misleading statement, negligence, selection or verification duties where applicable, agency liability or any other liability imposed by law. The actual conduct of the parties and presentation of the service take precedence over a contractual label.

14.3We do not guarantee future acceptance by an employer or authority beyond the precise scope expressly promised. A user is responsible for informing us of their intended work country and intended equipment category; the provider must assess whether the service it offers meets the stated route. A foreign recognition disclaimer does not excuse selling a service known to be unsuitable for its promised purpose.

15.1Nothing in these terms excludes or restricts liability where doing so is prohibited, including liability for fraud, intentional wrongdoing or gross negligence; death or personal injury caused by negligence; harm to protected personal rights; statutory consumer rights; or the rights of another legally protected weaker party. Mandatory rights to compensation, data protection remedies and regulator enforcement powers are preserved.

15.2For consumers, no blanket contractual damages cap applies. You do not indemnify Allzora for claims caused by Allzora, the provider or another person merely because you accepted these terms. Awareness of an operating hazard is not agreement to release another person from their legal duties.

16.1This section applies only to business customers that are not consumers or another protected weaker party, and only to the extent permitted by law. Subject to section 15, Allzora’s aggregate liability arising from its Platform Services under the affected business contract is limited to the greater of CZK 100,000 and the Platform Service fees paid or payable to Allzora under that contract in the 12 months preceding the event giving rise to the claim. Refund obligations and sums due for services are not treated as damages subject to this cap.

16.2Subject to the same safeguards, Allzora is not liable to such a business customer for indirect or consequential loss of profit, revenue or business opportunity. This does not exclude direct loss simply by relabelling it, nor losses that cannot lawfully be excluded. These terms do not impose a blanket indemnity on business customers for another party’s wrongdoing.

17.1Keep account credentials secure and report suspected unauthorised access. Do not share examination access, interfere with the platform, upload unlawful content or misuse other people’s records. Allzora may restrict access proportionately where reasonably necessary to investigate fraud, protect people or systems, or comply with law. Where lawful and practicable, we give a reason and an opportunity to respond. Statutory refunds and access to necessary records are preserved.

17.2Course materials are licensed for the authorised learner’s personal study or an expressly agreed business use. Do not resell or redistribute them without permission, except where permitted by law. You retain rights in your submitted material and grant only the rights reasonably needed to store, transmit, review and retain it for the agreed assessment, credential administration and lawful compliance purposes.

17.3The Privacy Notice at /privacy identifies the relevant controllers, purposes, legal bases, recipients, retention periods, international transfers and individual rights. The provider’s applicable notice must also be available before submission. Acceptance of these terms is not blanket consent to all processing, marketing, public release of videos or AI model training. Uploads must be limited to what is necessary and collected lawfully.

17.4Public credential verification is limited to the information described in the Privacy Notice. Videos, identity documents and home addresses are not made public. We apply the security and data-protection duties required of us; we do not disclaim them on the ground that we only host the platform.

17.5Maintenance and necessary security changes may temporarily affect access. We communicate material interruptions where practicable and provide the remedies required by law. Terms applicable when you ordered continue to govern that order. A change cannot retrospectively remove paid features or accrued rights. Material changes to an ongoing service require the notice, justification and termination rights required by law.

18.1The Allzora Platform Services contract is governed by Czech law. This choice does not deprive a consumer of mandatory protection applicable in their country of habitual residence where the relevant legal rules preserve it. Mandatory jurisdiction rules remain effective; consumers are not required to bring proceedings only in Prague or accept compulsory arbitration.

18.2If a consumer dispute with Allzora cannot be resolved directly, the competent Czech alternative dispute resolution body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate, ADR Department, Gorazdova 1969/24, 120 00 Praha 2, Czech Republic; website https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/. The provider’s terms identify the body applicable to its contract. Statutory deadlines and eligibility requirements apply; access to a court is unaffected.

18.3If a term is unenforceable, applicable law determines its effect and whether the rest of the contract continues. It will not be rewritten automatically to impose a more favourable term for Allzora. Mandatory language and consumer-interpretation rules apply to translations.